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FAQs

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Frequently Asked Questions!




    I bought a NECO card pin and the pin is said to be invalid

You got this error message because you tried to use NECO old result checker site, NECO now has a new site for checking results https://results.neco.gov.ng/.
But if after using this pin on their new site and you still get the invalid message, Please contact customer care.

    After making payment, I was debited but I got an UnSUCCESSFUL confirmation message and I did not receive my pins

Please contact customer care and present them with the necessary transaction information, after validating your information, your pins will be sent to you immediately.

    How can I recover my Transaction-ID for a transaction I made in the past?

Contact our customer care, and you will be asked to provide us some necessary information to identify that you really made that transaction, if successful, you will be sent your transaction ID to either your email address or your phone.

    I completed a transaction and I received a confirmation message but I did not receive my pins

Sometimes due to network connection problems, emails containing your pins may fail to deliver but you can also get your pins by Tracking your Transaction using your transaction ID that looks like this ECM-10007805650. Any other issue please contact our customer care.

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